Tyler Jordan
                                      38627 Cherry Lane #107
                                        Fremont, CA 94536
                             (510) 818-0616 >< entropy@castlefur.com                                                  
JOB OBJECTIVE
  Windows Tech Support/Helpdesk Engineer

SUMMARY OF QUALIFICATIONS
 * Four years experience providing Windows support in call center and in person.
 * Extensive knowledge of system configurations, compatability, and hardware.
 * Skilled at training end users on new systems.
 * Excellent communications and troubleshooting skills.
 * Ability to learn on the fly when in new situations.

RELEVANT EXPERIENCE
  SUPPORT
 * Primary telephone support technician for a regional ISP and retail computer store, 
             specializing in Windows 95, 98 and NT.
 * Call center and E-mail support technician for a company specializing in DV capture 
             and editing solutions for Windows 98, NT, ME, 2000, and XP.
 * Posess a high degree of knowledge in PC motherboard compatability.
 * Bug confirmation by testing and reproduction on local systems.
 * Provide support for walk-in customers with problems and questions.
 * Handle system builds, upgrades and testing in shop.
 * Perform on-site installation, testing and setup of client systems.
 * Troubleshoot and repair software and hardware issues.
 * Provide telephone assistance for system configuration.

  COMMUNICATIONS
 * Articulates instructions in terms that end users can understand.
 * Experienced with calming down upset callers and assisting with their original complaints.
 * Ability to understand non-technical users when they report issues.
 * Determines customers real needs in designing systems.

  TRAINING
 * Instruct customers in the use of their new computer, including day to day use, making 
              use of peripherals and maintenance.
 * Shows users how to use their computer to connect to the internet and make use of email 
              and web-based services.

WORK HISTORY (Concurrent with Education)
  2000-2002  Customer Support Technician, Canopus Corporation, San Jose, CA
  1999-2000  Tech Support, Micro Technology Solutions, Inc., Bethalto, IL
  1998                 Driver Helper, United Parcel Service, Bethalto, IL
  1998                 Maintenance Helper, Olin Water Treatment Plant, East Alton, IL
  1997-1998        Associate, Kay-Bee Toys, Alton IL
  1997                 Assistant Firefighter, Olin Fire Dept., East Alton, IL
  1996                 Night Stock, Shop & Save, Wood River, IL
  
EDUCATION
Lewis & Clark Community College, CIS Microcomputer Programming

COMPUTER SKILLS
Supports Microsoft Windows 95/98/ME/NT/2000/XP, familiar with Linux.
Microsoft Office, especially Access, Excell and Word.
Microsoft Outlook and Exchange, Netscape Navigator. Asymetrix Compel.
ICBM and IPAD account management tools.
Installation, setup and troubleshooting of Windows systems.
Dialup Networking over PPP, LANs using ethernet over 10baseT.
Setup and configuration of networked workstations and printers.